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Experienced & Local
Our customer service team is a part of every step in our ring crafting
and their office is right here in our shop, so they have the experience
to answer all you questions.
Answering your Ring-queries!
Need some assistance with finding your ring size?
Looking to craft a custom ring but not sure where to start?
Got a scratch or a ding and in need of a repair?
Our experienced customer service team is here to answer all your questions!
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General FAQS
The best way to determine your ring size is to use one of our ring sizers. Simply chose "Please send a ring sizer" option when placing your order and we'll send you an easy to use ring sizer. Once you know your ring size, just send us an email and we'll get started on your order. If you'd like to order a ring sizer separate from your order, you can do so here.
Order Ring SizerThe wider the band, the more you can see of the elements and details in your ring. However, it will also have more contact with your finger and may feel like a tighter fit compared to a narrower band. If you'd like to know how it might look on your finger, you can use a few pennies to get an idea.
Currently, we aren't able to engrave on wood rings, but we are working on adding this option.
We love to hear ideas from our customers. You can also use our customizer to create a unique ring. It you have something special in mine, we can certainly provide a quote! Contact our team and let us know what you have in mind!
Contact UsUnfortunately this has proven to be difficult. We're pretty picky about the antler we use in our rings and each one goes through a process to make the ring as strong as possible. So, we are not able to use antlers from our customers.
It took a while for us to find tartan fabrics that would work and unfortunately most do not work. The issue is that fabric gets darker as we coat it with our finish, so most of the details would be lost. Also, most tartan patterns are larger so you can't see the details.
We wanted to be as flexible as possible in the tartan patterns available, so we've connected with a company in Scotland that makes a pattern for nearly every clan there is. However, if you don't see what you're looking for, just let us know. Visit House of Tartan and check their site to make sure they have what you're looking for and that it's available in 7mm width. Then select the "Custom Tartan" when designing your ring and let us know your clan name in the order notes.
Yes! All of our rings are covered by a lifetime limited warranty. This does not include repairing breaks or damage which are a result of misuse (for example, if your dog chews a ring). Read our full warranty policy here.
We want our customers to be happy with their purchase for years to come, so if you have any issues at all, just let us know and we will be glad to help.
Our process of wrapping several layers of thin wood strips to create your ring makes our wooden rings very strong. In most cases, they can be squeezed as hard as possible in the hand and will not break. Our wood rings will typically flex before they snap, unlike metal which has no elasticity. In short, they are very strong under compression.
Yes. All of our rings are coated in an epoxy known as CA (Cyanoacrylate). The rings are water-resistant, however, over time, exposure to heat, chemicals, and long-term exposure to water may prematurely wear down the finish on the ring. While you can wear it in the shower or in the pool, we recommend taking them off.
While the coating on your new ring makes for a shiny new finish, over time a wooden ring will show signs of wear just like a metal ring. If you want to keep your ring looking new, we recommend keeping it away from harsh elements, such as concrete, to avoid getting it scratch.
Absolutely. In most cases, scratches or dings are only surface level and haven't affected the wood underneath. If that is the case, you can send the ring back to us to be refinished for a fee. We recommend refinishing the ring when ever a deep scratch is present as it may allow moisture into the ring and ruin the wood. Simply search for 'refinishing' and you will be provided with the steps on how to send the ring back to us.
We stand by our rings and our customers! A ring breaking is rare and is typically due to an accident or misuse. If your ring breaks, please reach out and let us know and we'll make sure you are taken care of.
Every custom ring, meaning not in stock at a certain size, is made my hand. Our rings are very popular and we have several orders to create. Our current turnaround time on ring creation varies and you can find our the current estimated turnaround time, here. We will do our best to let you know the status both through email and notifications on the site. Don't worry, it will be worth it once the ring arrives!
Absolutely! We ship all over the world. When you checkout you'll see an option for shipping your new ring internationally. Please keep in mind that overseas shipping can greatly delay the time it takes to receive your ring.
Of course! You'll receive updates throughout the creation process and when your ring ships. You'll receive the tracking information for your order using the courier service you selected at checkout.
Still have a question?
Feel free to ask Team Rustic! Our Customer Service team is based in the USA and here to answer all your ring related questions!
Have an issue with your ring?
Need to return, exchange, or get a resize on your ring?
Submit a request to our customer service team and we'll be happy to help!